1. Return Eligibility
For hygiene and product-safety reasons, we do not accept routine returns or exchanges. We review claims only when an order is damaged, defective, incorrect, or incomplete on delivery and is reported within 48 hours of delivery.
Hygiene & Safety Strict Policy
Because cosmetics and skincare are applied directly to the skin, eyes, and lips, we enforce strict hygiene standards. We absolutely cannot accept returns on products that have been unsealed, opened, swatched, or used. To be eligible for a return, your item must be unused and in the exact same condition that you received it, with all tamper-evident seals fully intact.
To complete your return, we require a receipt, order number, or proof of purchase.
2. Non-Returnable Items
Several types of goods are exempt from being returned under any circumstances. These include:
- Any product that has been opened, used, or has a broken tamper seal.
- Items purchased during a clearance sale, flash sale, or marked as "Final Sale."
- Gift Cards and promotional vouchers.
- Free gifts or promotional items sent with your order.
3. Damaged, Defective, or Incorrect Products
Quality control is our top priority. However, if your order arrives damaged, defective, or you receive the incorrect item, we will make it right immediately.
You must notify us within 48 hours of delivery. Please email us at support@bucosmetics.in with:
- Your Order Number.
- Clear photographs of the damaged item and the shipping box.
- A clear, continuous unboxing video. This is mandatory for damage, defect, incorrect-item, or incomplete-order claims.
Once verified, we will arrange for a free replacement to be sent to you or issue a full refund at our discretion.
4. How to Initiate a Return
If your order is damaged, defective, incorrect, or incomplete, please follow these steps to submit a claim within 48 hours of delivery:
- Contact Support: Email us at support@bucosmetics.in with your order number, a description of the issue, clear photos, and the mandatory unboxing video.
- Verification: Our team will review the information and verify the claim.
- Resolution: If verified, we will arrange a replacement or a refund, as appropriate.
5. The Refund Process
Once a claim is verified, we will email you with the resolution. Approved refunds are issued to the original method of payment. For Cash on Delivery orders, our support team will request the information needed to process the refund.
Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement, depending on your financial institution.
Note: Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) will be deducted from your refund.
6. Exchanges
We arrange replacements only for verified damaged, defective, incorrect, or incomplete orders reported within 48 hours of delivery. We do not accept returns or replacements for change-of-mind purchases or incorrect selections once a product has been opened or used.
7. Late or Missing Refunds
If you haven’t received a refund after 7 business days of our approval email, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@bucosmetics.in.
8. Contact Support
If you have any questions or need further clarification regarding our Returns & Refunds Policy, our support team is here to help.
BU Support
Email: support@bucosmetics.in
Phone: +91 9546040527
Hours: Monday to Friday, 9:00 AM - 6:00 PM (IST)